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Towncivilian

MTA CRASHING? Read here first!

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If your MTA crashes on startup or during the game, download and run MTADiag and follow the instructions. If MTADiag will not run for you, download & install Visual C++ 2017 runtimes (using this link, download automatically starts)

Then create a topic in this section (Client support) and post any Pastebin URL MTADiag gives you in there.

If for some reason MTADiag does not function, do the following before creating a new topic:

If installing those does not fix the problem, try:

  • Delete the gta_sa.set file located in the GTA San Andreas User Files in your Documents folder/library (Windows Vista and 7 users) or My Documents directory (Windows XP users)
  • Check in your GTA San Andreas installation directory for a D3D9.dll. If one is present, delete it.
  • Ensure that your GTA San Andreas installation is not modded in any way. If it is - please uninstall, then reinstall GTA San Andreas first before installing MTA: San Andreas. While MTA can cope well with most mods, this will exclude the chance some funky mod is creating problems without a long troubleshooting process to determine which specific mod file.

Also include any error messages that may appear when your MTA:SA crashes; either copy and paste of the crash log or a screenshot is fine.

Thank you!

Note: If you want to read more about MTADiag or report issues while using this tool, go here: https://forum.mtasa.com/topic/32071-mtadiag-diagnostic-tool-for-mtasa/

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